FAQ
ORDERING ON KKDODDS.COM
To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.
Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.
If you need assistance with your order or help locating a specific item or style, please e-mail us at contact@kkdodds.com,
SHIPPING
DOMESTIC SHIPPING (WITHIN THE US)
We offer free USPS ground shipping for all orders to the 48 contiguous U.S. States.
USPS GROUND WITH TRACKING: calculated at checkout
USPS Standard Overnight: $25
For Hawaii, Alaska, Puerto Rico: $30
INTERNATIONAL SHIPPING
All orders shipped outside of the US (with exception of EU, Canada, UK, Australia, China, Hong Kong and Japan) will be subject to Duties and Taxes.
SIZE GUIDE
SHOES
SIZE GUIDE
ITALY/EUROPE | 35 | 35.5 | 36 | 36.5 | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 | 40.5 | 41 | 41.5 | 42 |
US & CANADA | 5 | 5.5 | 5.5-6 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 | 10.5 | 11 | 12 |
UK | 2 | 2.5 | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 |
CHINA | 36 | 36.5 | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 | 40.5 | 41 | 41.5 | 42 | 42.5 | 43 |
JAPAN | 22 | 22.5 | 23 | 23.5 | 24 | 24.5 | 25 | 25.5 | 26 | 26.5 | 27 | 27.5 | 28 | 28.5 | 29 |
For specific product care inquiries, please email us at contact@kkdodds.com
PAYMENT
All payments made on kkdodds.com are secure. You may pay by debit card, credit card, Paypal or another alternative payment method specified to your geographical location.
The price of products outside US is calculated according to the rate of exchange between the base currency on our website and the local currency of the destination country at the time you place your order. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website. You will be charged according to the applicable exchange rate at the time you place your order via the Website.
For some countries we will offer you the option to pre-pay applicable taxes, which will then be calculated and included in the final price when you place an order through the website. You acknowledge that such taxes are set by the shipping destination country and therefore may vary from country to country.
RETURNS & EXCHANGES
To accommodate any issues with fit, KK DODDS will accept shoe orders for refund in their original condition within 14 days of receipt of your order. Returned shoes must also include the original shoebox and dust bags, and must be completely unworn. All shoes should be tried on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return. If you would like to exchange your shoes for an alternate size, please e-mail contact@kkdodds.com